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Question 1 of 13
1. Question
Define Customer Service in your own words. ** Must be a complete thought minimum of three sentences.
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This response will be awarded full points automatically, but it can be reviewed and adjusted after submission.
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Question 2 of 13
2. Question
Explain how you can maintain high levels of customer service
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Question 3 of 13
3. Question
Describe how you can make a lasting first impression
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Question 4 of 13
4. Question
When it comes to phone etiquette, what are the 4 things you should say when you first pick up the phone? Select all that apply
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Question 5 of 13
5. Question
How do you handle late patients? Select all that apply
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Question 6 of 13
6. Question
What are some best practices for patients who frequently cancel? Select all that apply
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Question 7 of 13
7. Question
If the schedule allows, you can fit in walk-ins
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Question 8 of 13
8. Question
If your schedule does not have openings, describe how would you handle a walk-in.
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Question 9 of 13
9. Question
If a sales rep walks in, you should…
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Question 10 of 13
10. Question
Describe how you would address the patient if their provider is running late
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Question 11 of 13
11. Question
Describe how you would handle a disgruntled patient
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Question 12 of 13
12. Question
What is the difference between incoming and outGOING (this is coming and needs to be changed to going) referrals?
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Question 13 of 13
13. Question
Customer service is the foundation of a successful practice. If you don’t take the time to value your patients and team members, you’ll start to feel the long-term effects of high turnover of both your team members and your patients.
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